I need to try new approaches of communication when advocating for the library to gain support from city officials and the library board.  I think I should be more forward when communicating with staff and also challenge and reward them more.  I want to be more thoughtful in my appreciation of them with internal and external thanks.  Who doesn't like a bag of chocolates?!!!  I sometimes get so busy with just making sure things get done I do not take time to do that.  I want to have one on one conferences with them.  It really helped me more than you will ever know just to have someone give all their attention to me and listen.

I feel I have filled my goals the last 3 years to increase circulation, card holders, build community, and implement programs that have  impacted our customers lives.  I am raising awareness for the library and working on building relationships with city officials and other people of the community, such as local newspaper reporters.

I want to implement programs that meet the needs of the community and measure outcomes.  I have learned so much from this program and would recommend anyone to attend.  Heather you are a fantastic teacher!  I will continue to use all that I have been taught.  Thank you, Thank you, Thank you.  Did I tell you, thank you?  BTW....Thank you once again.  I wish you all the best.